Fourth Quarter 2018

THREE-DAY UNIVERSITY SHORT COURSE ON: 
OFFICE MANAGEMENT
(NQF Level 5, 4 Proposed Credits)

COURSE OBJECTIVES:

This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence. 
This course is mainly an orientation course and is therefore an overview of the most important managerial issues on operation level in a public sector office environment. This course is aimed at Office Managers and Administrators, Personal Assistants & Secretaries, Clerks and Office Assistants.

Course Start Date 21 Oct 2019, 8:00 am
Course End Date 23 Oct 2019, 4:00 pm
Price Per Person (ex VAT) R5,795.65
Unit Standards University Outcomes Based
NQF 5
Credits 4
Location Arcadia Hotel

TWO-DAY SKILLS PROGRAMME ON:
Front Desk Operations & Telephone Skills
Accredited with Service Seta - Aligned to -US14348 & US14338-NQF LEVEL 2, 5 CREDITS

 

COURSE OBJECTIVES: 
This front line/desk operations and telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence. This course is aimed at all staff that needs to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks. The programme contains many examples, scenarios, bad conversations and exercises to help learners quickly understand these concepts.

Course Start Date 24 Oct 2019, 8:00 am
Course End Date 25 Oct 2019, 4:00 pm
Price Per Person (ex VAT) R4,334.78
Unit Standards 14338 14348
NQF 2
Credits 5
Location Fortis Capital Hotel

2-Day SETA Accredited Skills Programme

Course Start Date 20 Nov 2019, 8:00 am
Course End Date 21 Nov 2019, 4:00 pm
Price Per Person (ex VAT) R4,330.43
Unit Standards 110023
NQF 4
Credits 6
Location Fortis Capital Hotel