Professional Business Communication Skills for the Executive Secretary & Personal Assistant

3-Day Skills Programme on: 
Professional Business Communication Skills
(Achieve personal effectiveness in business environment)

Accredited with Service Seta – Aligned to US110021, NQF Level 4, 6 Credits

COURSE OBJECTIVES:  
In order to make optimum use of their time and deliver exceptional results themselves, an assistant who is competent, efficient and presentable is a “must have” for any organisation. In order to assist support staff to develop the necessary skills, LeMark Training & Development is offering a course on Professional Business Communication skills for the Office Manager, Executive Secretary,  Personal Assistant and support staff wishing to enhance their ability to perform and be happier with their responsibilities.

COURSE OUTLINE:

MODULE 1: PLAN & ORGANISE YOUR OWN WORK

  • Your Role as a Support Staff member (e.g. Office manager, Executive Secretary or Personal Assistant (including handling visitors and co-ordinating functions etc.)
  • EFFECTIVE ORGANISING;
  • DELEGATION;
  • PLANNING;
    • Planning & Preparation;
    • Action Planning;
    • Planning & Monitoring Procedures;
  • TIME MANAGEMENT;
  • PROBLEM SOLVING

MODULE 2 – MAINTAIN WORKING RELATIONSHIPS (ORAL COMMUNICATION & INTERPERSONAL SKILLS)

  • INTERPERSONAL SKILLS;
  • WORKING AS A TEAM;
    • Assertiveness
    • Managing Diversity
  • COMMUNICATION METHODS
    • Verbal Communication;
    • Communication Barriers
    • Non Verbal Communication
  • CUSTOMER SERVICE;
  • THE ROLE OF THE SUPPORT STAFF IN PROMOTING THE IMAGE AND IDENTITY OF THE COMPANY;
  • TELEPHONE SKILLS;
  • LISTENING SKILLS
  • COMMUNICATION METHODS (WRITTEN & ELECTRONIC);
    • Plain language, Letters, Memo’s, Fax machine, Email, Writing a report, Guide to meetings:
  • Effective Meetings, Agendas, Minutes.

MODULE 3 – BASICS OF MAINTAINING FILES AND RECORDS

  • INFORMATION PRACTICES AND MANAGEMENT & CYCLE ;
  • LEGAL FRAMEWORK FOR A SOUND RECORD MANAGEMENT PROGRAMME;
    • Confidentiality and data protection requirements;
    • Filing;
  • IDENTIFYING OPPORTUNITIES TO IMPROVE YOUR FILING SYSTEM AND GETTING IT DONE

MODULE 4 - PERSONAL EFFECTIVENESS

  • THE BUSINESS ENVIRONMENT VS YOUR HOME ENVIRONMENT
  • CARING FOR YOURSELF; STRESS;
  • MOTIVATION;
  • ACHIEVING A SUCCESSFUL WORK RECORD
  • Sexual Harassment in the Workplace (27865- notice 1357 of 2005 - Amended Code of Good Practice on the Handling of Sexual Harassment Cases in the Workplace) (Handout – General discussion & self study)

COURSE OUTCOMES:After completion of this skills programme learners will be able to:

    • Plan and organise your own work;      
    • Establish and maintain working relationships;
    • Maintain files and records;                 
    • Have excellent communication & conversation skills
    • Have excellent interpersonal skills;      
    • Liaise with clients at executive level;
    • Have excellent organisational skills      
    • Adhere to company dress code and the role of the support staff in promoting the image and identity of the company;
    • Have a thorough knowledge of the company & its competitors

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Course Details

Course Start Date 13 Feb 2019, 12:00 am
Course End Date 15 Feb 2019, 12:00 am
Price Per Person (ex VAT) R5,356.52
Location Fortis Capital Hotel
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