09
Oct
2017

Supply Chain Management & Asset Management

09 Oct 20178:00 am - 13 Oct 20174:00 pm
R7,307.02 (excl. VAT)
16
Oct
2017

Monitoring & Evaluation

16 Oct 20178:00 am - 18 Oct 20174:00 pm
R5,214.92 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:

Monitoring & Evaluation

(Demonstrate knowledge and insight into the principles of monitoring & evaluation in assessing organisation and/or programme performance in a specific context)

Accredited with PSeta - Aligned To US: 337063, NQF Level 5, 5 Credits

COURSE OBJECTIVES:
This programme is intended for learners who do not have formal training in monitoring and evaluation (M&E), but who have an embedded monitoring and evaluation function within a work profile. It should assist in raising the level of consciousness of learners in different contexts about monitoring and evaluation. The programme is targeted at Monitoring and Evaluation Specialists, Monitoring and Evaluation Practitioners, Senior Managers, Parliamentarians, Politicians, Decision Makers, Directors General and Deputy Directors General, Chief Directors, Directors, Ministers, Heads of Department, Users with an oversight role and Portfolio Committees, Non Governmental Organisations and business organisations.

16
Oct
2017

Policy Management

16 Oct 20178:00 am - 18 Oct 20174:00 pm
R5,228.08 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
POLICY FORMULATION, IMPLEMENTATION & INSTITUTIONAL GOVERNANCE

Accredited with PSeta - Aligned to US120307, NQF level5,10 Credits

This programme will be useful to learners who are elected political leaders and public sector officials involved with the service delivery activities that require the use of public assets to render services to the communities. It is also useful to South Africa's public officials and political executives, strategic executive managers and other role-players. This programme will enable learners to gain knowledge and skills in policy analysis and review as well as in the development of relevant legislation and policy affecting public administration.

16
Oct
2017

Customer Care & Service Excellence

16 Oct 20178:00 am - 18 Oct 20174:00 pm
R4,960.53 (excl. VAT)

THREE-DAY SKILLS PROGRAMME ON:
CUSTOMER CARE AND SERVICE EXCELLENCE
(Apply client service techniques to improve service delivery)
Accredited with PSeta-Aligned to US: 120310, NQF5,6 credits 

COURSE OBJECTIVES:

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation. This skills programme explains why attention to detail is a key to success and a mark of real professionalism in any job. Learners also learn to evaluate their own experience and responsibilities as customers – preparing them to identify with and ensure cooperation from those served. Learners will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.
This course is intended for elected political leaders and Public sector officials involved with the service delivery activities that require use of public assets to render services to the communities.

25
Oct
2017

Office Management

25 Oct 20178:00 am - 27 Oct 20174:00 pm
R5,162.29 (excl. VAT)

THREE-DAY UNIVERSITY SHORT COURSE ON: 
OFFICE MANAGEMENT
(NQF Level 5, 4 Proposed Credits)

COURSE OBJECTIVES:

This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence. 
This course is mainly an orientation course and is therefore an overview of the most important managerial issues on operation level in a public sector office environment. This course is aimed at Office Managers and Administrators, Personal Assistants & Secretaries, Clerks and Office Assistants.

30
Oct
2017

Appraisal and Disposal of Records

30 Oct 20178:00 am - 01 Nov 20174:00 pm
R4,280.71 (excl. VAT)

3-DAY Skills Programme on:
Records Management: Appraisal and Disposal
(Based on US: 259458, NQF Level 4, 8 Credits)

COURSE OBJECTIVES:

  • Understanding of the purpose of having an effective disposal programme as an important element in ensuring effective records management.
  • A basic understanding of the process of appraisal, the various techniques used, abroad and nationally, and various schools of thought on the activity.
  • A basic understanding of the process of macro-appraisal, its advantages and shortfalls.
  • Knowledge of and understanding disposal authorities and their relationship to various sections of   legislation associated with records.
  • Understanding of the purpose and process of the office of origin determining the retention periods for records. A basic understanding of the criteria that should be used during this process.

This course is aimed mainly at: Records managers registry staff and registry clerks, work-study officials, business analysts, archivists, information managers and system administrators.

30
Oct
2017

Advanced Project Management (Level 2)

30 Oct 20178:00 am - 03 Nov 20174:00 pm
R8,719.30 (excl. VAT)

4-Day University Short Course

30
Oct
2017

People Management

30 Oct 20178:00 am - 01 Nov 20174:00 pm
R5,649.13 (excl. VAT)

3-Day SETA Accredited Skills Programme

30
Oct
2017

Front Desk Operations & Telephone Skills

30 Oct 20178:00 am - 31 Oct 20174:00 pm
R3,491.23 (excl. VAT)

TWO-DAY SKILLS PROGRAMME ON:
Front Desk Operations & Telephone Skills
Accredited with Service Seta - Aligned to -US14348 & US14338-NQF LEVEL 2, 5 CREDITS

 

COURSE OBJECTIVES: 
This front line/desk operations and telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence. This course is aimed at all staff that needs to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks. The programme contains many examples, scenarios, bad conversations and exercises to help learners quickly understand these concepts.

06
Nov
2017

Emotional Intelligence & Leadership Skills

06 Nov 20178:00 am - 08 Nov 20174:00 pm
R5,250.00 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
Emotional Intelligence & Leadership
(Analyse the role that emotional intelligence plays in leadership)
Accredited with PSeta - Aligned to US120305 - NQF Level 5, 8 credits
The skills programme covers all the fundamental competencies within EQ.  Thereafter, learners delve deeper into personal skills and competencies such as self-awareness, self-motivation and self-management.  Extensive interactive exercises, case studies and example conversations prepare learners to face their real life issues and assist them in becoming better at understanding themselves and others.
This skills programme will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

06
Nov
2017

Basic Project Management

06 Nov 20178:00 am - 08 Nov 20174:00 pm
R5,210.53 (excl. VAT)

3-Day Skills Programme:
Basic Project Management
(Explain fundamentals of project management)
(Aligned to Unit Standard 120372, NQF Level 4, 5 Credits)

“Be prepared, luck is where preparation meets opportunity.”Randy Pausch

The Philosophy behind Project Management Training Course:

The best way to know what to teach in a project management course is to have some previous experience of dealing with both small and large scale projects. At LeMark, we continuously deal with projects and we know what it takes  to quickly release products and meet deadlines. Our motivation in designing this course was to put together the most critical tricks of the trade in a training package so Project Management trainers can quickly pass  on  the skills to people who need them.

13
Nov
2017

Advanced Project Management (Level 1)

13 Nov 20178:00 am - 16 Nov 20174:00 pm
R7,346.50 (excl. VAT)

4-Day University Short Course

13
Nov
2017

Records Management

13 Nov 20178:00 am - 15 Nov 20174:00 pm
R5,219.30 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE IN:
RECORDS MANAGEMENT
(NQF Level 5, 11 Proposed Credits)

COURSE OBJECTIVES:
Records Management provides an understanding of basic record management principles and how they affect daily work. This course explores the techniques and protocols that govern the life cycle of a record, including concepts of adequate and proper documentation, disposition, and where to go for help. It discusses how managing records and information supports the work and improves staff effectiveness. The objective of this programme is to create an awareness of the importance of records management in ensuring an office has effective and efficient records management policies, principles and procedures in place to ensure effective and accountable governance. This course is aimed mainly at: Records managers, Work-study officials, Business analysts, archivists, Information managers and System administrators.

16
Nov
2017

Electronic-Records Management (E-Records)

16 Nov 20178:00 am - 17 Nov 20174:00 pm
R4,381.58 (excl. VAT)

2-DAY UNIVERSITY SHORT COURSE ON:
ELECTRONIC (E-) RECORDS MANAGEMENT
(NQF Level 5, 7 Proposed Credits)                   

COURSE OBJECTIVES:

This 2-day course will provide students with theoretical and practical experience in identifying, retrieving, preserving and conserving information in an electronic record management environment. It explores records management in relation to the business needs of all types of organizations, whether in the public or private sector, embracing all records, but with a particular emphasis on electronic records. This short course is aimed at Officials at government departments, employees at private companies, Corporate Sector and organizations responsible for records management.

27
Nov
2017

Strategic Management

27 Nov 20174:00 am - 29 Nov 20174:00 pm
R5,157.90 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE ON:
STRATEGIC MANAGEMENT 
(NQF level 5, 4 Proposed Credits)

COURSE OBJECTIVES
Strategic management is a process of continuous and repeated efforts to keep an organisation matched to the challenges of its environment. The South African public sector environment is in a constant state of change, requiring that strategic planning processes be repeated at least annually. Strategic management is designed to provide a department with the ability to act systematically and in a critical manner to create excellence in the future. This practical, competency-based 3-day course in Strategic Management assists to capacitate public managers to plan strategically and to direct all resources towards the attainment of strategic objectives.

27
Nov
2017

Presentation and Public Speaking Skills

27 Nov 20178:00 am - 29 Nov 20174:00 pm
R4,706.15 (excl. VAT)

3-Day SETA Accredited Skills Programme

27
Nov
2017

Minute Taking

27 Nov 20178:00 am - 28 Nov 20174:00 pm
R3,495.62 (excl. VAT)

2-Day Skills Programme

Minutes must be accurately recorded and must clarify the meeting objectives. It is crucial that they are to-the-point and track the decisions and objectives of the organization. This skills programme will build your confidence and improve your ability to summarize and select essential points when taking minutes. This course is aimed at any employee who wants to improve their organisational, minute taking and meeting procedures skills including Office Support Staff, Secretaries, Personal Assistants and Administrative Assistants.

28
Nov
2017

Professional Business Communication Skills for the Executive Secretary & Personal Assistant

28 Nov 20178:00 am - 30 Nov 20174:00 pm
R4,701.76 (excl. VAT)

3-Day Skills Programme on:
Professional Business Communication Skills
(Achieve personal effectiveness in business environment)

Accredited with Service Seta – Aligned to US110021, NQF Level 4, 6 Credits 

COURSE OBJECTIVES
In order to make optimum use of their time and deliver exceptional results themselves, an assistant who is competent, efficient and presentable is a “must have” for any organisation. In order to assist support staff to develop the necessary skills, LeMark Training & Development is offering a course on Professional Business Communication skills for the Office Manager, Executive Secretary,  Personal Assistant and support staff wishing to enhance their ability to perform and be happier with their responsibilities.

29
Nov
2017

Report Writing

29 Nov 20178:00 am - 30 Nov 20174:00 pm
R3,500.00 (excl. VAT)

2-Day SETA Accredited Skills Programme

04
Dec
2017

Business Writing Skills

04 Dec 20178:00 am - 06 Dec 20174:00 pm
R4,355.27 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
BUSINESS WRITING SKILLS

Accredited with Service Seta, LGSeta and PSeta - Aligned to US: 12153 - NQF level 4, 5 Credits

COURSE OBJECTIVES:

The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts. The programme is experiential and allows participants to spend as much time as possible on writing and editing.