22
Aug
2018

Effective Communication & Conflict Management Skills

22 Aug 20188:00 am - 24 Aug 20184:00 pm
R5,513.04 (excl. VAT)

3-Day Skills programme on:
Conflict Management
(Interpret and manage conflicts within the workplace)

Accredited with PSeta - Aligned to US: 114226, NQF level 5, 8 Credits

COURSE OBJECTIVES:
This programme focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom. The learner will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables you to prepare and respond effectively in order to prevent a conflict. You will also explore emotional skills critical in dealing with other people and learn how to control your emotions as well as those of others and guide the debate towards a win/win outcome.

27
Aug
2018

Advanced Project Management (Level 2)

27 Aug 20188:00 am - 31 Aug 20184:00 pm
R8,860.00 (excl. VAT)

5-Day University Short Course

27
Aug
2018

Emotional Intelligence & Leadership Skills

27 Aug 20188:00 am - 29 Aug 20184:00 pm
R5,658.26 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
Emotional Intelligence & Leadership
(Analyse the role that emotional intelligence plays in leadership)
Accredited with PSeta - Aligned to US120305 - NQF Level 5, 8 credits
The skills programme covers all the fundamental competencies within EQ.  Thereafter, learners delve deeper into personal skills and competencies such as self-awareness, self-motivation and self-management.  Extensive interactive exercises, case studies and example conversations prepare learners to face their real life issues and assist them in becoming better at understanding themselves and others.
This skills programme will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

29
Aug
2018

Change & Diversity

29 Aug 20188:00 am - 31 Aug 20184:00 pm
R5,513.92 (excl. VAT)

3-Day SETA Accredited Skills Programme (R5990.00 VAT Incl.)

29
Aug
2018

Business Writing Skills

29 Aug 20188:00 am - 31 Aug 20184:00 pm
R4,929.57 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
BUSINESS WRITING SKILLS

Accredited with Service Seta, LGSeta and PSeta - Aligned to US: 12153 - NQF level 4, 5 Credits

COURSE OBJECTIVES:

The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts. The programme is experiential and allows participants to spend as much time as possible on writing and editing.

03
Sep
2018

Records Management

03 Sep 20188:00 am - 05 Sep 20184:00 pm
R5,890.43 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE IN:
RECORDS MANAGEMENT
(NQF Level 5, 11 Proposed Credits)

COURSE OBJECTIVES:
Records Management provides an understanding of basic record management principles and how they affect daily work. This course explores the techniques and protocols that govern the life cycle of a record, including concepts of adequate and proper documentation, disposition, and where to go for help. It discusses how managing records and information supports the work and improves staff effectiveness. The objective of this programme is to create an awareness of the importance of records management in ensuring an office has effective and efficient records management policies, principles and procedures in place to ensure effective and accountable governance. This course is aimed mainly at: Records managers, Work-study officials, Business analysts, archivists, Information managers and System administrators.

06
Sep
2018

Electronic-Records Management (E-Records)

06 Sep 20188:00 am - 07 Sep 20184:00 pm
R4,886.09 (excl. VAT)

2-DAY UNIVERSITY SHORT COURSE ON:
ELECTRONIC (E-) RECORDS MANAGEMENT
(NQF Level 5, 7 Proposed Credits)                   

COURSE OBJECTIVES:

This 2-day course will provide students with theoretical and practical experience in identifying, retrieving, preserving and conserving information in an electronic record management environment. It explores records management in relation to the business needs of all types of organizations, whether in the public or private sector, embracing all records, but with a particular emphasis on electronic records. This short course is aimed at Officials at government departments, employees at private companies, Corporate Sector and organizations responsible for records management.

10
Sep
2018

Effective Supervision & Management Skills

10 Sep 20188:00 am - 12 Sep 20184:00 pm
R5,916.52 (excl. VAT)

3-Day Skills Programme on:
Effective Supervision & Management Skills
(Build and supervise effective Teams to meet set goals and objectives)
Accredited with PSeta - Aligned to US15237, NQF Level 5, 3 Credits

COURSE OBJECTIVES:

The job of a supervisor is quite complex.  The supervisor must learn to make good decisions, communicate well, assign work, delegate and plan, train people, motivate people, appraise performance, and deal with various specialists in other departments. In essence supervision is about planning, organising, leading and controlling. A variety of skills such as technical, human relations, administrative and decision-making skills are required to perform their task. This programme is specifically developed for line functionaries and managers at supervisory level.

10
Sep
2018

PFMA/Financial Management for Non-Financial Managers

10 Sep 20188:00 am - 14 Sep 20184:00 pm
R7,662.61 (excl. VAT)

5-Day Skills Programme:

Demonstrate an Understanding of the Public Finance Management Act (PFMA) &  Related Treasury Regulations).

Accredited with PSeta - Aligned to US 377913, NQF Level 5, 15 CREDITS

COURSE OBJECTIVES:

The Public Finance Management Act, Act 1 of 1999 (PFMA) and Treasury Regulations (TR), require the National and Provincial government sphere departments in South Africa to align their budgets to the achievement of their strategic plans. In order to achieve this, Management in the public sector must be empowered to apply strategic and operational planning principles for effective public service delivery.

This training will include reference to the Institutions 2014 – 2019 Strategic Plans, National Treasury MTEF and Budget Guidelines for 2015. This course is designed to assist managers in the public sector to effectively apply the requirement of the PFMA, TR and other related legislation as well as implement public financial management reform initiatives in the South African public sector.

11
Sep
2018

Minute Taking

11 Sep 20188:00 am - 12 Sep 20184:00 pm
R4,131.30 (excl. VAT)

2-Day Skills Programme

Minutes must be accurately recorded and must clarify the meeting objectives. It is crucial that they are to-the-point and track the decisions and objectives of the organization. This skills programme will build your confidence and improve your ability to summarize and select essential points when taking minutes. This course is aimed at any employee who wants to improve their organisational, minute taking and meeting procedures skills including Office Support Staff, Secretaries, Personal Assistants and Administrative Assistants.

13
Sep
2018

Report Writing

13 Sep 20188:00 am - 14 Sep 20184:00 pm
R4,135.65 (excl. VAT)

2-Day SETA Accredited Skills Programme

17
Sep
2018

Personal Assistants, Secretaries and Senior Secretaries

17 Sep 20188:00 am - 21 Sep 20184:00 pm
R8,193.04 (excl. VAT)

5-DAY SKILLS PROGRAMME FOR:
PERSONAL ASSISTANTS, SECRETARIES & SENIOR SECRETARIES
Accredited with Service Seta (US: 12155, 335839,119472) and PSeta (US12156)
NQF Level 5, 21 Credits

COURSE OBJECTIVES:

This skills programme will assist learners in developing basic Communication Skills as well as Effective Business English Skills - oral & written. Learners will gain an understanding of the basic principles of public relations as well as the relationship between public relationship and marketing.  They will be introduced to the role of the Secretary or Personal Assistant in building the professional corporate identity and image of their company or department. The learner will also gain essential knowledge of and practical exposure to the various functions related to public relations and marketing, creating a research tool to determine market attitude and provide support, both practically and administratively to promotional efforts. The skills programme is aimed at Office Professionals, e.g. Office managers, office support staff, Secretaries and Personal Assistants who wish to enhance and improve their Business English and gain a better understanding of their role in positioning their department or organisation, using Public Relations as a tool.

17
Sep
2018

Strategic Management

17 Sep 20188:00 am - 19 Sep 20184:00 pm
R5,728.70 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE ON:
STRATEGIC MANAGEMENT 
(NQF level 5, 4 Proposed Credits)

COURSE OBJECTIVES
Strategic management is a process of continuous and repeated efforts to keep an organisation matched to the challenges of its environment. The South African public sector environment is in a constant state of change, requiring that strategic planning processes be repeated at least annually. Strategic management is designed to provide a department with the ability to act systematically and in a critical manner to create excellence in the future. This practical, competency-based 3-day course in Strategic Management assists to capacitate public managers to plan strategically and to direct all resources towards the attainment of strategic objectives.

18
Sep
2018

Presentation and Public Speaking Skills

18 Sep 20188:00 am - 20 Sep 20184:00 pm
R5,219.13 (excl. VAT)

3-Day SETA Accredited Skills Programme

01
Oct
2018

Supply Chain Management & Asset Management

01 Oct 20188:00 am - 05 Oct 20184:00 pm
R7,706.09 (excl. VAT)
08
Oct
2018

Monitoring & Evaluation

08 Oct 20188:00 am - 10 Oct 20184:00 pm
R5,592.17 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:

Monitoring & Evaluation

(Demonstrate knowledge and insight into the principles of monitoring & evaluation in assessing organisation and/or programme performance in a specific context)

Accredited with PSeta - Aligned To US: 337063, NQF Level 5, 5 Credits

COURSE OBJECTIVES:
This programme is intended for learners who do not have formal training in monitoring and evaluation (M&E), but who have an embedded monitoring and evaluation function within a work profile. It should assist in raising the level of consciousness of learners in different contexts about monitoring and evaluation. The programme is targeted at Monitoring and Evaluation Specialists, Monitoring and Evaluation Practitioners, Senior Managers, Parliamentarians, Politicians, Decision Makers, Directors General and Deputy Directors General, Chief Directors, Directors, Ministers, Heads of Department, Users with an oversight role and Portfolio Committees, Non Governmental Organisations and business organisations.

15
Oct
2018

Customer Care & Service Excellence

15 Oct 20188:00 am - 17 Oct 20184:00 pm
R5,632.17 (excl. VAT)

THREE-DAY SKILLS PROGRAMME ON:
CUSTOMER CARE AND SERVICE EXCELLENCE
(Apply client service techniques to improve service delivery)
Accredited with PSeta-Aligned to US: 120310, NQF5,6 credits 

COURSE OBJECTIVES:

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation. This skills programme explains why attention to detail is a key to success and a mark of real professionalism in any job. Learners also learn to evaluate their own experience and responsibilities as customers – preparing them to identify with and ensure cooperation from those served. Learners will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.
This course is intended for elected political leaders and Public sector officials involved with the service delivery activities that require use of public assets to render services to the communities.

16
Oct
2018

Policy Management

16 Oct 20188:00 am - 18 Oct 20184:00 pm
R5,587.83 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
POLICY FORMULATION, IMPLEMENTATION & INSTITUTIONAL GOVERNANCE

Accredited with PSeta - Aligned to US120307, NQF level5,10 Credits

This programme will be useful to learners who are elected political leaders and public sector officials involved with the service delivery activities that require the use of public assets to render services to the communities. It is also useful to South Africa's public officials and political executives, strategic executive managers and other role-players. This programme will enable learners to gain knowledge and skills in policy analysis and review as well as in the development of relevant legislation and policy affecting public administration.

22
Oct
2018

Office Management

22 Oct 20188:00 am - 24 Oct 20184:00 pm
R5,557.39 (excl. VAT)

THREE-DAY UNIVERSITY SHORT COURSE ON: 
OFFICE MANAGEMENT
(NQF Level 5, 4 Proposed Credits)

COURSE OBJECTIVES:

This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence. 
This course is mainly an orientation course and is therefore an overview of the most important managerial issues on operation level in a public sector office environment. This course is aimed at Office Managers and Administrators, Personal Assistants & Secretaries, Clerks and Office Assistants.

25
Oct
2018

Front Desk Operations & Telephone Skills

25 Oct 20188:00 am - 26 Oct 20184:00 pm
R4,123.48 (excl. VAT)

TWO-DAY SKILLS PROGRAMME ON:
Front Desk Operations & Telephone Skills
Accredited with Service Seta - Aligned to -US14348 & US14338-NQF LEVEL 2, 5 CREDITS

 

COURSE OBJECTIVES: 
This front line/desk operations and telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence. This course is aimed at all staff that needs to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks. The programme contains many examples, scenarios, bad conversations and exercises to help learners quickly understand these concepts.