07
Mar
2019

Electronics-Records Management

07 Mar 201912:00 am - 08 Mar 201912:00 am
R5,034.78 (excl. VAT)

2-Day University short course

NQF 5

11
Mar
2019

Basic Office Administration

11 Mar 201912:00 am - 13 Mar 201912:00 am
R5,365.22 (excl. VAT)

3-Day skills programme

NQF 4

11
Mar
2019

Supply Chain Management and Asset Management

11 Mar 201912:00 am - 15 Mar 201912:00 am
R7,934.78 (excl. VAT)

5-Day SETA accredited skills programme

NQF 6

12
Mar
2019

Effective Communication Skills

12 Mar 201912:00 am - 13 Mar 201912:00 am
R4,447.83 (excl. VAT)

2-Day SETA accredited skills programme 

NQF 5

27
Mar
2019

SCM Aquisition

27 Mar 201912:00 am - 29 Mar 201912:00 am
R5,939.13 (excl. VAT)

3-Day SETA accredited skills programme 

NQF 5

 

Implementing effective and efficient supply chain management in the public sector departments / entities

27
Mar
2019

Strategic Management

27 Mar 20198:00 am - 29 Mar 20194:00 pm
R5,791.30 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE ON:
STRATEGIC MANAGEMENT 
(NQF level 5, 4 Proposed Credits)

COURSE OBJECTIVES
Strategic management is a process of continuous and repeated efforts to keep an organisation matched to the challenges of its environment. The South African public sector environment is in a constant state of change, requiring that strategic planning processes be repeated at least annually. Strategic management is designed to provide a department with the ability to act systematically and in a critical manner to create excellence in the future. This practical, competency-based 3-day course in Strategic Management assists to capacitate public managers to plan strategically and to direct all resources towards the attainment of strategic objectives.

03
Apr
2019

Presentation and Public Speaking Skills

03 Apr 20198:00 am - 05 Apr 20194:00 pm
R5,360.87 (excl. VAT)

3-Day SETA Accredited Skills Programme

08
Apr
2019

Advanced Project Management (Level 2)

08 Apr 20198:00 am - 12 Apr 20194:00 pm
R8,965.22 (excl. VAT)

5-Day University Short Course

08
Apr
2019

Personal Assistants, Secretaries and Senior Secretaries

08 Apr 20198:00 am - 12 Apr 20194:00 pm
R8,547.83 (excl. VAT)

5-DAY SKILLS PROGRAMME FOR:
PERSONAL ASSISTANTS, SECRETARIES & SENIOR SECRETARIES
Accredited with Service Seta (US: 12155, 335839,119472) and PSeta (US12156)
NQF Level 5, 21 Credits

COURSE OBJECTIVES:

This skills programme will assist learners in developing basic Communication Skills as well as Effective Business English Skills - oral & written. Learners will gain an understanding of the basic principles of public relations as well as the relationship between public relationship and marketing.  They will be introduced to the role of the Secretary or Personal Assistant in building the professional corporate identity and image of their company or department. The learner will also gain essential knowledge of and practical exposure to the various functions related to public relations and marketing, creating a research tool to determine market attitude and provide support, both practically and administratively to promotional efforts. The skills programme is aimed at Office Professionals, e.g. Office managers, office support staff, Secretaries and Personal Assistants who wish to enhance and improve their Business English and gain a better understanding of their role in positioning their department or organisation, using Public Relations as a tool.

08
Apr
2019

Personal Assistants, Secretaries and Senior Secretaries

08 Apr 20198:00 am - 12 Apr 20194:00 pm
R8,547.83 (excl. VAT)

5-DAY SKILLS PROGRAMME FOR:
PERSONAL ASSISTANTS, SECRETARIES & SENIOR SECRETARIES
Accredited with Service Seta (US: 12155, 335839,119472) and PSeta (US12156)
NQF Level 5, 21 Credits

COURSE OBJECTIVES:

This skills programme will assist learners in developing basic Communication Skills as well as Effective Business English Skills - oral & written. Learners will gain an understanding of the basic principles of public relations as well as the relationship between public relationship and marketing.  They will be introduced to the role of the Secretary or Personal Assistant in building the professional corporate identity and image of their company or department. The learner will also gain essential knowledge of and practical exposure to the various functions related to public relations and marketing, creating a research tool to determine market attitude and provide support, both practically and administratively to promotional efforts. The skills programme is aimed at Office Professionals, e.g. Office managers, office support staff, Secretaries and Personal Assistants who wish to enhance and improve their Business English and gain a better understanding of their role in positioning their department or organisation, using Public Relations as a tool.

15
Apr
2019

Appraisal and Disposal Of Records

15 Apr 201912:00 am - 17 Apr 201912:00 am
R4,817.39 (excl. VAT)

3-DAY Skills Programme on:
Records Management: Appraisal and Disposal
(Based on US: 259458, NQF Level 4, 8 Credits)

COURSE OBJECTIVES:

  • Understanding of the purpose of having an effective disposal programme as an important element in ensuring effective records management.
  • A basic understanding of the process of appraisal, the various techniques used, abroad and nationally, and various schools of thought on the activity.
  • A basic understanding of the process of macro-appraisal, its advantages and shortfalls.
  • Knowledge of and understanding disposal authorities and their relationship to various sections of   legislation associated with records.
  • Understanding of the purpose and process of the office of origin determining the retention periods for records. A basic understanding of the criteria that should be used during this process.

This course is aimed mainly at: Records managers registry staff and registry clerks, work-study officials, business analysts, archivists, information managers and system administrators.

24
Apr
2019

Monitoring and Evaluation

24 Apr 201912:00 am - 26 Apr 201912:00 am
R5,647.83 (excl. VAT)

3-Day SETA accredited skills programme

NQF 5

 

Demonstrate knowledge and insight into the prinicples of monitoring and evaluation in assessing organisation and/or programme performance in a specific context)

06
May
2019

Records Management

06 May 20198:00 am - 08 May 20194:00 pm
R6,021.74 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE IN:
RECORDS MANAGEMENT
(NQF Level 5, 11 Proposed Credits)

COURSE OBJECTIVES:
Records Management provides an understanding of basic record management principles and how they affect daily work. This course explores the techniques and protocols that govern the life cycle of a record, including concepts of adequate and proper documentation, disposition, and where to go for help. It discusses how managing records and information supports the work and improves staff effectiveness. The objective of this programme is to create an awareness of the importance of records management in ensuring an office has effective and efficient records management policies, principles and procedures in place to ensure effective and accountable governance. This course is aimed mainly at: Records managers, Work-study officials, Business analysts, archivists, Information managers and System administrators.

07
May
2019

Front Desk Operations & Telephone Skills

07 May 20198:00 am - 08 May 20194:00 pm
R4,334.78 (excl. VAT)

TWO-DAY SKILLS PROGRAMME ON:
Front Desk Operations & Telephone Skills
Accredited with Service Seta - Aligned to -US14348 & US14338-NQF LEVEL 2, 5 CREDITS

 

COURSE OBJECTIVES: 
This front line/desk operations and telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence. This course is aimed at all staff that needs to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks. The programme contains many examples, scenarios, bad conversations and exercises to help learners quickly understand these concepts.

08
May
2019

Office Management

08 May 20198:00 am - 10 May 20194:00 pm
R5,795.65 (excl. VAT)

THREE-DAY UNIVERSITY SHORT COURSE ON: 
OFFICE MANAGEMENT
(NQF Level 5, 4 Proposed Credits)

COURSE OBJECTIVES:

This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence. 
This course is mainly an orientation course and is therefore an overview of the most important managerial issues on operation level in a public sector office environment. This course is aimed at Office Managers and Administrators, Personal Assistants & Secretaries, Clerks and Office Assistants.

09
May
2019

Electronics-Records Management

09 May 201912:00 am - 10 May 201912:00 am
R5,034.78 (excl. VAT)

2-Day University short course

NQF 5

13
May
2019

Human Resources Management

13 May 201912:00 am - 15 May 201912:00 am
R5,782.61 (excl. VAT)

3-Day university short course

NQF 5

13
May
2019

Minute Taking

13 May 20198:00 am - 14 May 20194:00 pm
R4,326.09 (excl. VAT)

2-Day Skills Programme

Minutes must be accurately recorded and must clarify the meeting objectives. It is crucial that they are to-the-point and track the decisions and objectives of the organization. This skills programme will build your confidence and improve your ability to summarize and select essential points when taking minutes. This course is aimed at any employee who wants to improve their organisational, minute taking and meeting procedures skills including Office Support Staff, Secretaries, Personal Assistants and Administrative Assistants.

13
May
2019

Customer Care & Service Excellence

13 May 20198:00 am - 15 May 20194:00 pm
R5,961.30 (excl. VAT)

THREE-DAY SKILLS PROGRAMME ON:
CUSTOMER CARE AND SERVICE EXCELLENCE
(Apply client service techniques to improve service delivery)
Accredited with PSeta-Aligned to US: 120310, NQF5,6 credits 

COURSE OBJECTIVES:

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation. This skills programme explains why attention to detail is a key to success and a mark of real professionalism in any job. Learners also learn to evaluate their own experience and responsibilities as customers – preparing them to identify with and ensure cooperation from those served. Learners will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.
This course is intended for elected political leaders and Public sector officials involved with the service delivery activities that require use of public assets to render services to the communities.

15
May
2019

Report Writing

15 May 20198:00 am - 16 May 20194:00 pm
R4,330.43 (excl. VAT)

2-Day SETA Accredited Skills Programme