08
May
2018

Front Desk Operations & Telephone Skills

08 May 20188:00 am - 09 May 20184:00 pm
R4,122.81 (excl. VAT)

TWO-DAY SKILLS PROGRAMME ON:
Front Desk Operations & Telephone Skills
Accredited with Service Seta - Aligned to -US14348 & US14338-NQF LEVEL 2, 5 CREDITS

 

COURSE OBJECTIVES: 
This front line/desk operations and telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence. This course is aimed at all staff that needs to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks. The programme contains many examples, scenarios, bad conversations and exercises to help learners quickly understand these concepts.

09
May
2018

Office Management

09 May 20188:00 am - 11 May 20184:00 pm
R5,557.02 (excl. VAT)

THREE-DAY UNIVERSITY SHORT COURSE ON: 
OFFICE MANAGEMENT
(NQF Level 5, 4 Proposed Credits)

COURSE OBJECTIVES:

This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence. 
This course is mainly an orientation course and is therefore an overview of the most important managerial issues on operation level in a public sector office environment. This course is aimed at Office Managers and Administrators, Personal Assistants & Secretaries, Clerks and Office Assistants.

10
May
2018

Electronic-Records Management (E-Records)

10 May 20188:00 am - 11 May 20184:00 pm
R4,885.96 (excl. VAT)

2-DAY UNIVERSITY SHORT COURSE ON:
ELECTRONIC (E-) RECORDS MANAGEMENT
(NQF Level 5, 7 Proposed Credits)                   

COURSE OBJECTIVES:

This 2-day course will provide students with theoretical and practical experience in identifying, retrieving, preserving and conserving information in an electronic record management environment. It explores records management in relation to the business needs of all types of organizations, whether in the public or private sector, embracing all records, but with a particular emphasis on electronic records. This short course is aimed at Officials at government departments, employees at private companies, Corporate Sector and organizations responsible for records management.

14
May
2018

Customer Care & Service Excellence

14 May 20188:00 am - 16 May 20184:00 pm
R5,635.97 (excl. VAT)

THREE-DAY SKILLS PROGRAMME ON:
CUSTOMER CARE AND SERVICE EXCELLENCE
(Apply client service techniques to improve service delivery)
Accredited with PSeta-Aligned to US: 120310, NQF5,6 credits 

COURSE OBJECTIVES:

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation. This skills programme explains why attention to detail is a key to success and a mark of real professionalism in any job. Learners also learn to evaluate their own experience and responsibilities as customers – preparing them to identify with and ensure cooperation from those served. Learners will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.
This course is intended for elected political leaders and Public sector officials involved with the service delivery activities that require use of public assets to render services to the communities.

14
May
2018

Human Resource Management

14 May 20188:00 am - 16 May 20184:00 pm
R5,719.30 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE ON:
HUMAN RESOURCE MANAGEMENT
(NQF level 5, 4 Proposed Credits)

COURSE OBJECTIVE:

This course aims to provide an overview of the fundamentals of human resource management practices in the South African public sector and private sector. Issues that will receive specific attention include integrated human resource practices, human resource provisioning, human resource maintenance, training, development and skills facilitation, leadership, team development, and performance management. This course is purely an orientation course and is, therefore an overview of human resources issues on supervisory level. It is aimed atfunctionaries who act as supervisors on all levels of an organisation (from office managers to assistant directors)

14
May
2018

Minute Taking

14 May 20188:00 am - 15 May 20184:00 pm
R4,131.58 (excl. VAT)

2-Day Skills Programme

Minutes must be accurately recorded and must clarify the meeting objectives. It is crucial that they are to-the-point and track the decisions and objectives of the organization. This skills programme will build your confidence and improve your ability to summarize and select essential points when taking minutes. This course is aimed at any employee who wants to improve their organisational, minute taking and meeting procedures skills including Office Support Staff, Secretaries, Personal Assistants and Administrative Assistants.

16
May
2018

Report Writing

16 May 20188:00 am - 17 May 20184:00 pm
R4,135.96 (excl. VAT)

2-Day SETA Accredited Skills Programme

21
May
2018

Advanced Project Management (Level 1)

21 May 20188:00 am - 23 May 20184:00 pm
R7,666.67 (excl. VAT)

4-Day University Short Course

23
May
2018

Emotional Intelligence & Leadership Skills

23 May 20188:00 am - 25 May 20184:00 pm
R5,657.89 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
Emotional Intelligence & Leadership
(Analyse the role that emotional intelligence plays in leadership)
Accredited with PSeta - Aligned to US120305 - NQF Level 5, 8 credits
The skills programme covers all the fundamental competencies within EQ.  Thereafter, learners delve deeper into personal skills and competencies such as self-awareness, self-motivation and self-management.  Extensive interactive exercises, case studies and example conversations prepare learners to face their real life issues and assist them in becoming better at understanding themselves and others.
This skills programme will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

28
May
2018

Effective Communication Skills

28 May 20188:00 am - 29 May 20184:00 pm
R4,315.79 (excl. VAT)

2 Day Skills Programme on:
Effective Communication Skills

Accredited with PSeta - Aligned to US12156, NQF Level 5, 5 Credits

COURSE OBJECTIVES:
To communicate effectively with other people, not only we need to be self-aware, but also know the impact of our style on other people. We need to use a range of skills in different situations based on different personalities. This highly practical programme helps learners to understand their strength and develop their own communication style through many group exercises and interactive content. Part of communication is dealing with conflict. This course explores the core principles of conflict management such as conflict life cycle, styles of conflict resolution and detailed steps in conflict management and introduces effective negotiation techniques, management of organisational conflicts and third party interventions.

28
May
2018

PFMA/Financial Management for Non-Financial Managers (2)

28 May 20188:00 am - 01 Jun 20184:00 pm
R7,662.28 (excl. VAT)

5-Day Skills Programme:

Demonstrate an Understanding of the Public Finance Management Act (PFMA) &  Related Treasury Regulations).

Accredited with PSeta - Aligned to US 377913, NQF Level 5, 15 CREDITS

COURSE OBJECTIVES:

The Public Finance Management Act, Act 1 of 1999 (PFMA) and Treasury Regulations (TR), require the National and Provincial government sphere departments in South Africa to align their budgets to the achievement of their strategic plans. In order to achieve this, Management in the public sector must be empowered to apply strategic and operational planning principles for effective public service delivery.

This training will include reference to the Institutions 2014 – 2019 Strategic Plans, National Treasury MTEF and Budget Guidelines for 2015. This course is designed to assist managers in the public sector to effectively apply the requirement of the PFMA, TR and other related legislation as well as implement public financial management reform initiatives in the South African public sector.

30
May
2018

Basic Project Management

30 May 20188:00 am - 01 Jun 20184:00 pm
R5,798.25 (excl. VAT)

3-Day Skills Programme:
Basic Project Management
(Explain fundamentals of project management)
(Aligned to Unit Standard 120372, NQF Level 4, 5 Credits)

“Be prepared, luck is where preparation meets opportunity.”Randy Pausch

The Philosophy behind Project Management Training Course:

The best way to know what to teach in a project management course is to have some previous experience of dealing with both small and large scale projects. At LeMark, we continuously deal with projects and we know what it takes  to quickly release products and meet deadlines. Our motivation in designing this course was to put together the most critical tricks of the trade in a training package so Project Management trainers can quickly pass  on  the skills to people who need them.

30
May
2018

Policy Management

30 May 20188:00 am - 01 Jun 20184:00 pm
R5,587.72 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
POLICY FORMULATION, IMPLEMENTATION & INSTITUTIONAL GOVERNANCE

Accredited with PSeta - Aligned to US120307, NQF level5,10 Credits

This programme will be useful to learners who are elected political leaders and public sector officials involved with the service delivery activities that require the use of public assets to render services to the communities. It is also useful to South Africa's public officials and political executives, strategic executive managers and other role-players. This programme will enable learners to gain knowledge and skills in policy analysis and review as well as in the development of relevant legislation and policy affecting public administration.

04
Jun
2018

SCM Acquisition

04 Jun 20188:00 am - 06 Jun 20184:00 pm
R5,885.96 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
Supply Chain Management
Perform Acquisition Management Activities For Public Sector Supply Management (Focusing on Tender and Bidding Processes)

Accredited with PSeta - Aligned to US377898- NQF Level 5, 11 credits

COURSE OBJECTIVES:

Acquisition Management is the next phase in Supply Chain Management after Demand Management. A learner credited with this standard will understand the theoretical aspects of Acquisition Management and be able to perform all the activities related to it, within the legislative framework outlined in the standard.

This skills development programme is designed to assist all public financial managers and senior leading public officials to effectively comply with the legislation regarding SCM, including the Preferential Procurement Regulations of June 2011. It is also in line with the National Treasury Implementation Guide issued 1 December 2011 as well as the guidelines on the implementation of Demand Management and the instruction note on Enhancing Compliance Monitoring and improving transparency and accountability in SCM.

04
Jun
2018

Strategic Management

04 Jun 20188:00 am - 06 Jun 20184:00 pm
R5,728.07 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE ON:
STRATEGIC MANAGEMENT 
(NQF level 5, 4 Proposed Credits)

COURSE OBJECTIVES
Strategic management is a process of continuous and repeated efforts to keep an organisation matched to the challenges of its environment. The South African public sector environment is in a constant state of change, requiring that strategic planning processes be repeated at least annually. Strategic management is designed to provide a department with the ability to act systematically and in a critical manner to create excellence in the future. This practical, competency-based 3-day course in Strategic Management assists to capacitate public managers to plan strategically and to direct all resources towards the attainment of strategic objectives.

04
Jun
2018

Appraisal and Disposal of Records

04 Jun 20188:00 am - 06 Jun 20184:00 pm
R4,780.70 (excl. VAT)

3-DAY Skills Programme on:
Records Management: Appraisal and Disposal
(Based on US: 259458, NQF Level 4, 8 Credits)

COURSE OBJECTIVES:

  • Understanding of the purpose of having an effective disposal programme as an important element in ensuring effective records management.
  • A basic understanding of the process of appraisal, the various techniques used, abroad and nationally, and various schools of thought on the activity.
  • A basic understanding of the process of macro-appraisal, its advantages and shortfalls.
  • Knowledge of and understanding disposal authorities and their relationship to various sections of   legislation associated with records.
  • Understanding of the purpose and process of the office of origin determining the retention periods for records. A basic understanding of the criteria that should be used during this process.

This course is aimed mainly at: Records managers registry staff and registry clerks, work-study officials, business analysts, archivists, information managers and system administrators.

06
Jun
2018

Basic Office Administration

06 Jun 20188:00 am - 08 Jun 20184:00 pm
R5,223.68 (excl. VAT)

3-Day Skills Programme

06
Jun
2018

Business Writing Skills

06 Jun 20188:00 am - 08 Jun 20184:00 pm
R4,929.82 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
BUSINESS WRITING SKILLS

Accredited with Service Seta, LGSeta and PSeta - Aligned to US: 12153 - NQF level 4, 5 Credits

COURSE OBJECTIVES:

The purpose of the unit standard requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts. The programme is experiential and allows participants to spend as much time as possible on writing and editing.

11
Jun
2018

Presentation and Public Speaking Skills

11 Jun 20188:00 am - 13 Jun 20184:00 pm
R5,219.30 (excl. VAT)

3-Day SETA Accredited Skills Programme

13
Jun
2018

Professional Business Communication Skills for the Executive Secretary & Personal Assistant

13 Jun 20188:00 am - 15 Jun 20184:00 pm
R5,214.91 (excl. VAT)

3-Day Skills Programme on:
Professional Business Communication Skills
(Achieve personal effectiveness in business environment)

Accredited with Service Seta – Aligned to US110021, NQF Level 4, 6 Credits 

COURSE OBJECTIVES
In order to make optimum use of their time and deliver exceptional results themselves, an assistant who is competent, efficient and presentable is a “must have” for any organisation. In order to assist support staff to develop the necessary skills, LeMark Training & Development is offering a course on Professional Business Communication skills for the Office Manager, Executive Secretary,  Personal Assistant and support staff wishing to enhance their ability to perform and be happier with their responsibilities.