12
Sep
2019

Report Writing

12 Sep 20198:00 am - 13 Sep 20194:00 pm
R4,330.43 (excl. VAT)

2-Day SETA Accredited Skills Programme

16
Sep
2019

Personal Assistants, Secretaries and Senior Secretaries

16 Sep 20198:00 am - 20 Sep 20194:00 pm
R8,547.83 (excl. VAT)

5-DAY SKILLS PROGRAMME FOR:
PERSONAL ASSISTANTS, SECRETARIES & SENIOR SECRETARIES
Accredited with Service Seta (US: 12155, 335839,119472) and PSeta (US12156)
NQF Level 5, 21 Credits

COURSE OBJECTIVES:

This skills programme will assist learners in developing basic Communication Skills as well as Effective Business English Skills - oral & written. Learners will gain an understanding of the basic principles of public relations as well as the relationship between public relationship and marketing.  They will be introduced to the role of the Secretary or Personal Assistant in building the professional corporate identity and image of their company or department. The learner will also gain essential knowledge of and practical exposure to the various functions related to public relations and marketing, creating a research tool to determine market attitude and provide support, both practically and administratively to promotional efforts. The skills programme is aimed at Office Professionals, e.g. Office managers, office support staff, Secretaries and Personal Assistants who wish to enhance and improve their Business English and gain a better understanding of their role in positioning their department or organisation, using Public Relations as a tool.

16
Sep
2019

Strategic Management

16 Sep 20198:00 am - 18 Sep 20194:00 pm
R5,791.30 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE ON:
STRATEGIC MANAGEMENT 
(NQF level 5, 4 Proposed Credits)

COURSE OBJECTIVES
Strategic management is a process of continuous and repeated efforts to keep an organisation matched to the challenges of its environment. The South African public sector environment is in a constant state of change, requiring that strategic planning processes be repeated at least annually. Strategic management is designed to provide a department with the ability to act systematically and in a critical manner to create excellence in the future. This practical, competency-based 3-day course in Strategic Management assists to capacitate public managers to plan strategically and to direct all resources towards the attainment of strategic objectives.

17
Sep
2019

Presentation and Public Speaking Skills

17 Sep 20198:00 am - 19 Sep 20194:00 pm
R5,360.87 (excl. VAT)

3-Day SETA Accredited Skills Programme

30
Sep
2019

Supply Chain Management and Asset Management

30 Sep 201912:00 am - 04 Oct 201912:00 am
R7,934.78 (excl. VAT)

5-Day SETA accredited skills programme

NQF 6

07
Oct
2019

Monitoring and Evaluation

07 Oct 201912:00 am - 09 Oct 201912:00 am
R5,647.83 (excl. VAT)

3-Day SETA accredited skills programme

NQF 5

 

Demonstrate knowledge and insight into the prinicples of monitoring and evaluation in assessing organisation and/or programme performance in a specific context)

14
Oct
2019

Customer Care & Service Excellence

14 Oct 20198:00 am - 16 Oct 20194:00 pm
R5,961.30 (excl. VAT)

THREE-DAY SKILLS PROGRAMME ON:
CUSTOMER CARE AND SERVICE EXCELLENCE
(Apply client service techniques to improve service delivery)
Accredited with PSeta-Aligned to US: 120310, NQF5,6 credits 

COURSE OBJECTIVES:

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organisation. This skills programme explains why attention to detail is a key to success and a mark of real professionalism in any job. Learners also learn to evaluate their own experience and responsibilities as customers – preparing them to identify with and ensure cooperation from those served. Learners will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.
This course is intended for elected political leaders and Public sector officials involved with the service delivery activities that require use of public assets to render services to the communities.

16
Oct
2019

Policy Management -Policy Formulation

16 Oct 20198:00 am - 18 Oct 20194:00 pm
R5,652.17 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
POLICY FORMULATION, IMPLEMENTATION & INSTITUTIONAL GOVERNANCE

Accredited with PSeta - Aligned to US120307, NQF level5,10 Credits

This programme will be useful to learners who are elected political leaders and public sector officials involved with the service delivery activities that require the use of public assets to render services to the communities. It is also useful to South Africa's public officials and political executives, strategic executive managers and other role-players. This programme will enable learners to gain knowledge and skills in policy analysis and review as well as in the development of relevant legislation and policy affecting public administration.

21
Oct
2019

Office Management

21 Oct 20198:00 am - 23 Oct 20194:00 pm
R5,795.65 (excl. VAT)

THREE-DAY UNIVERSITY SHORT COURSE ON: 
OFFICE MANAGEMENT
(NQF Level 5, 4 Proposed Credits)

COURSE OBJECTIVES:

This course is specifically developed for employees working in an office and administration environment. The course offers “must-have” skills necessary for optimising your office and management capacity. Recent attempts to identify key managerial skills have centered on the notion of managerial competence. 
This course is mainly an orientation course and is therefore an overview of the most important managerial issues on operation level in a public sector office environment. This course is aimed at Office Managers and Administrators, Personal Assistants & Secretaries, Clerks and Office Assistants.

24
Oct
2019

Front Desk Operations & Telephone Skills

24 Oct 20198:00 am - 25 Oct 20194:00 pm
R4,334.78 (excl. VAT)

TWO-DAY SKILLS PROGRAMME ON:
Front Desk Operations & Telephone Skills
Accredited with Service Seta - Aligned to -US14348 & US14338-NQF LEVEL 2, 5 CREDITS

 

COURSE OBJECTIVES: 
This front line/desk operations and telephone skills programme will equip you with the necessary ability to project a professional image, and will generate customer satisfaction at all times. The programme will improve communication skills and improve confidence. This course is aimed at all staff that needs to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard or reception, in customer service, call centres and help desks. The programme contains many examples, scenarios, bad conversations and exercises to help learners quickly understand these concepts.

28
Oct
2019

Appraisal and Disposal Of Records

28 Oct 201912:00 am - 30 Oct 201912:00 am
R4,817.39 (excl. VAT)

3-DAY Skills Programme on:
Records Management: Appraisal and Disposal
(Based on US: 259458, NQF Level 4, 8 Credits)

COURSE OBJECTIVES:

  • Understanding of the purpose of having an effective disposal programme as an important element in ensuring effective records management.
  • A basic understanding of the process of appraisal, the various techniques used, abroad and nationally, and various schools of thought on the activity.
  • A basic understanding of the process of macro-appraisal, its advantages and shortfalls.
  • Knowledge of and understanding disposal authorities and their relationship to various sections of   legislation associated with records.
  • Understanding of the purpose and process of the office of origin determining the retention periods for records. A basic understanding of the criteria that should be used during this process.

This course is aimed mainly at: Records managers registry staff and registry clerks, work-study officials, business analysts, archivists, information managers and system administrators.

30
Oct
2019

Advanced Project Management (Level 2)

30 Oct 20198:00 am - 01 Nov 20194:00 pm
R8,965.22 (excl. VAT)

5-Day University Short Course

30
Oct
2019

People Management

30 Oct 20198:00 am - 01 Nov 20194:00 pm
R5,961.74 (excl. VAT)

3-Day SETA Accredited Skills Programme

04
Nov
2019

Basic Project Management

04 Nov 20198:00 am - 06 Nov 20194:00 pm
R5,852.17 (excl. VAT)

3-Day Skills Programme:
Basic Project Management
(Explain fundamentals of project management)
(Aligned to Unit Standard 120372, NQF Level 4, 5 Credits)

“Be prepared, luck is where preparation meets opportunity.”Randy Pausch

The Philosophy behind Project Management Training Course:

The best way to know what to teach in a project management course is to have some previous experience of dealing with both small and large scale projects. At LeMark, we continuously deal with projects and we know what it takes  to quickly release products and meet deadlines. Our motivation in designing this course was to put together the most critical tricks of the trade in a training package so Project Management trainers can quickly pass  on  the skills to people who need them.

06
Nov
2019

Emotional Intelligence & Leadership Skills

06 Nov 20198:00 am - 08 Nov 20194:00 pm
R5,847.83 (excl. VAT)

3-DAY SKILLS PROGRAMME ON:
Emotional Intelligence & Leadership
(Analyse the role that emotional intelligence plays in leadership)
Accredited with PSeta - Aligned to US120305 - NQF Level 5, 8 credits
The skills programme covers all the fundamental competencies within EQ.  Thereafter, learners delve deeper into personal skills and competencies such as self-awareness, self-motivation and self-management.  Extensive interactive exercises, case studies and example conversations prepare learners to face their real life issues and assist them in becoming better at understanding themselves and others.
This skills programme will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

11
Nov
2019

Advanced Project Management (Level 1)

11 Nov 20198:00 am - 14 Nov 20194:00 pm
R7,669.56 (excl. VAT)

4-Day University Short Course

11
Nov
2019

Records Management

11 Nov 20198:00 am - 13 Nov 20194:00 pm
R6,021.74 (excl. VAT)

3-DAY UNIVERSITY SHORT COURSE IN:
RECORDS MANAGEMENT
(NQF Level 5, 11 Proposed Credits)

COURSE OBJECTIVES:
Records Management provides an understanding of basic record management principles and how they affect daily work. This course explores the techniques and protocols that govern the life cycle of a record, including concepts of adequate and proper documentation, disposition, and where to go for help. It discusses how managing records and information supports the work and improves staff effectiveness. The objective of this programme is to create an awareness of the importance of records management in ensuring an office has effective and efficient records management policies, principles and procedures in place to ensure effective and accountable governance. This course is aimed mainly at: Records managers, Work-study officials, Business analysts, archivists, Information managers and System administrators.

14
Nov
2019

Electronics-Records Management

14 Nov 201912:00 am - 15 Nov 201912:00 am
R5,034.78 (excl. VAT)

2-Day University short course

NQF 5

18
Nov
2019

Minute Taking

18 Nov 20198:00 am - 19 Nov 20194:00 pm
R4,326.09 (excl. VAT)

2-Day Skills Programme

Minutes must be accurately recorded and must clarify the meeting objectives. It is crucial that they are to-the-point and track the decisions and objectives of the organization. This skills programme will build your confidence and improve your ability to summarize and select essential points when taking minutes. This course is aimed at any employee who wants to improve their organisational, minute taking and meeting procedures skills including Office Support Staff, Secretaries, Personal Assistants and Administrative Assistants.

20
Nov
2019

Report Writing

20 Nov 20198:00 am - 21 Nov 20194:00 pm
R4,330.43 (excl. VAT)

2-Day SETA Accredited Skills Programme